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Questions about a guide, trouble opening a download, or just want to say hello — write to us and a real person will reply.

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HoursMonday – Friday, replies within one working day.
A gentle noteOur guides offer general information only. Every pregnancy and every body is different, so please speak with your midwife or doctor about anything personal to you — they know your situation, and our guides are here to support that care, never replace it.
We reply within one working day. Please note our guides are general information only and can't replace advice from your own midwife or doctor.
Before you write

Quick answers

How do I receive my eBook?

Instantly. A download link appears on the order confirmation page and is emailed to you. Links also live in your account under Orders.

Which devices can I read on?

Any — the guides are PDFs that open on phones, tablets, laptops and e-readers. No app or account needed.

Can I get a refund on a digital product?

Because our eBooks are delivered instantly, refunds are available within 24 hours of purchase. If something isn't right, email us within that window and we'll help.

Do the guides get updated?

Yes. When guidance changes we revise the guide, and you can re-download the latest edition from your original link at no cost.

Can I share a guide with my partner?

Absolutely — your purchase is for your household. Please don't post it publicly or resell it.

Is the content medically reviewed?

Every guide is reviewed by midwives and lactation consultants and cites current national guidance. It's educational, not a substitute for your own care team.